We get it—sometimes, asking tech or marketing questions can feel like asking a magician to reveal their secrets. But there are no silly questions here! At Twin Oaks Technology, we’re all about making IT and marketing less intimidating and more approachable. So, let’s tackle some of those burning questions you’ve been too afraid to ask (until now).
Suzanne’s FAQ
“Are those messages from Meta on Facebook threatening to take my business page down legit?”
Answer: Nope! These messages are not legit—do not click any links or provide credentials. They’re phishing scams trying to scare you into handing over access to your account. The best move? Block the sender, delete the message, and warn your team. Unfortunately, these scams are common, but awareness is your best defense!
Tristen’s FAQ
“What even is graphic design?!”
Answer: Graphic design is the art of communicating visually. It’s what makes your brand look polished and professional, from logos to social media posts, websites to business cards. If it’s designed to catch the eye and deliver a message, it falls under graphic design! Our team is well trained in Adobe Illustrator (and yes, a touch of Canva when the moment calls).
Thomas’ FAQ
“Do I really need multifactor authentication (MFA)?”
Answer: Yes! We know—it’s an extra step and can be a bit annoying, but you know what’s really annoying? Getting hacked. MFA adds an extra layer of protection to your accounts, making it much harder for cybercriminals to gain access. As we like to say around here, “Security isn’t convenient!”—but it’s necessary.
Ana’s FAQ
“Can you get my site to rank #1 on Google?”
Answer: We’d love to say yes, but SEO (Search Engine Optimization) isn’t a one-and-done deal. Every website we build is SEO-friendly, but getting (and staying) at the top of Google requires ongoing effort—great content, keyword optimization, and a solid digital marketing strategy. The good news? We can help with that!
Jacinda’s FAQ
“Should I make this password the same as another one of my account passwords?”
Answer: Absolutely not. Reusing passwords makes it easier for hackers to access multiple accounts if just one gets compromised. Use a password manager like Keeper instead of an Excel spreadsheet (or, heaven forbid, a sticky note on your monitor).
Brad’s FAQ
“Do small businesses really need to worry about cybersecurity?”
Answer: 100% yes. In fact, 43% of cyberattacks target small businesses. Hackers love small businesses because they often don’t have strong security measures in place. Cybersecurity isn’t just for big corporations—it’s for everyone.
Kristian’s FAQ
“What is SEO?”
Answer: SEO (Search Engine Optimization) is the process of making your website more attractive to search engines like Google. The better your SEO, the higher your website ranks in search results, which means more traffic and (hopefully) more customers. It’s all about making your site easy to find and user-friendly!
Ben’s FAQ
“How do I access my files?”
Answer: If you’ve recently had a computer swap or major system update, it’s totally normal to panic a little. But don’t worry! This is why it’s important to have a tech professional handle these transitions—they can ensure your files are where they need to be and walk you through access. If you’re ever unsure, just ask us!
Got a question you’ve been too afraid to ask? We promise we won’t laugh (okay, maybe just a little if it’s really funny). Reach out to Twin Oaks Technology—we’re here to make IT and marketing easy, understandable, and just a little more fun!